Shipping policy

SHIPPING METHODS

We have flat-rate shipping!
To Canada $4.95CAD,
To USA $7.95USD,
To International/All Else $15.95CAD

Ships from Ontario, Canada

SHIPPING TIMES

Most Items are made to order and will be shipped within 21-28 business days of order, if an item is pre-ordered it will be shipped when restocked or at the time specified on the product page. Custom pieces may take longer.
Lead times are subject to change if there is an increased order volume. If the shipping includes tracking, it will be emailed when the item has shipped. An estimate of shipping times will be calculated at checkout if available. Please allow some additional time depending on conditions.

 

TRACKING INFORMATION

Tracking will be provided if possible.

 

SHIPPING UPDATED

Customers will receive an email/SMS notification when the order is confirmed and when it has shipped.

 

CUSTOMS AND IMPORT TAXES

Customers are responsible for any import fees or taxes applicable to their orders.

 

LOST OR STOLEN PACKAGES

Carno Keeps is not responsible for lost or stolen packages. Customers may contact the shipping carrier for assistance.

 

RETURNS AND EXCHANGES

Returns are accepted within 45 days of the purchase date.
Customers are responsible for covering return shipping costs.
Please refer to our Return Policy for detailed instructions.

Please note that this shipping policy is subject to change, and customers are encouraged to review it periodically for any updates.

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